Legal
Data Deletion Instructions
Last updated:
Your Right to Data Deletion
GuestSet respects your right to have your personal data deleted. If you have interacted with GuestSet through Facebook / Meta Login or WhatsApp, or if you are a hotel staff member or guest whose data is stored on our platform, you may request complete deletion of your personal data at any time.
What Data We Hold
- Your name, email address, and phone number (if you registered or were checked in)
- WhatsApp message delivery logs (phone number + timestamps)
- Booking history and transaction records (retained per legal obligation — see below)
- Login session tokens and access logs
How to Request Deletion
You have two options:
Option 1 — Email Request
Send an email to privacy@guestset.in with the subject line "Data Deletion Request". Include:
- Your full name
- Email address or phone number associated with your account
- Name of the hotel (if you are a guest)
We will confirm receipt within 48 hours and complete the deletion within 30 days.
Option 2 — Account Self-Service (Staff)
If you are a hotel staff member, log in to your GuestSet account → Settings → Account → Delete Account. This immediately deactivates your profile and schedules all associated personal data for deletion within 30 days.
What Happens After Deletion
- Your personal identifiers (name, email, phone) are permanently deleted or anonymised
- Login sessions and tokens are immediately invalidated
- WhatsApp message logs associated with your number are deleted
- Exception: Booking and invoice records may be retained for up to 7 years as required by the GST Act and Income Tax Act, 1961 (India). These records are anonymised where possible.
Confirmation
Once deletion is complete, we will send a confirmation email to the address you provided. If you do not receive confirmation within 30 days, please follow up at privacy@guestset.in.
Contact
GuestSet Data Protection Officer
Email: privacy@guestset.in
Jurisdiction: Rajasthan, India